At VASTRAMELA RANGRITI, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help! Please take a moment to read our refund and policy below.
1. Eligibility for Returns & Exchanges
1.1 Timeframe for Returns
Returns and exchanges must be initiated within [7/15] days from the date of delivery.
After this period, we cannot accept returns or exchanges unless the item is defective or damaged.
1.2 Condition of the Product
To be eligible for a return or exchange, the item must be:
✔️ Unused and in its original condition.
✔️ Unwashed and unworn (except for trying on).
✔️ Free from stains, perfume, or any signs of wear.
✔️ Returned in its original packaging with all tags, labels, and invoices intact.
1.3 Non-Returnable and Non-Exchangeable Items
The following items cannot be returned or exchanged:
❌ Innerwear, socks, and accessories (for hygiene reasons).
❌ Customized or altered clothing (including tailored or embroidered items).
❌ Items purchased during sale, clearance, or promotional discounts.
❌ Gift cards or store credits.
❌ Items without original tags and packaging.
Note: If an ineligible item is sent for return, we will not process it, and the customer will be responsible for its retrieval.
2. Exchange Policy
2.1 How to Request an Exchange?
Contact our customer support at [business@vastramelarangriti.com] or through our website return portal.
Provide details of your order number, item, and preferred exchange option.
Once we receive and approve your request, we will provide instructions for the return.
2.2 Exchange Conditions
Exchanges are subject to stock availability.
If the replacement item is out of stock, you may opt for another item of equal value or request a refund.
Only one free exchange is allowed per order. Additional exchanges may incur shipping costs.
2.3 Processing Time for Exchanges
Once the returned item is received and inspected, we will dispatch the new item within [3-5 business days].
You will receive tracking details once your exchanged item is shipped.
3. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, we sincerely apologize.
We will resolve the issue as follows:
3.1 How to Report a Defective Item?
Contact us within 48 hours of receiving the order.
Provide clear images or videos showing the defect/damage.
Our team will review the complaint and offer a replacement, refund, or store credit
.
3.2 Replacement or Refund?
If the product is available, we will send a
replacement at no extra cost.
If the product is out of stock, you can choose a
full refund or exchange for another item.
4. Return Shipping
4.1 Who Covers Return Shipping Costs?
If the return is due to a mistake on our part (wrong item sent, defective product), we will cover the return shipping costs and provide a free return label.
If you return the product for personal reasons (size issue, change of mind), you will be responsible for return shipping costs.
4.2 How to Ship the Return?
Securely pack the product in original packaging with the invoice inside.
Ship the package using a trusted courier service with tracking.
Send the package to our return address:
📍 Return Address: D-19, J.P. Colony, Tonk Phatak, Jaipur (302015)